Shipping and Returns
Got an eye on something and wondering when it could arrive on your doorstep? Already placed an order and dying to know how soon you’ll be able to unbox it? We want to get it in your hands and closet as fast as possible! Here’s what you can expect once you’ve placed your order.
Once your purchase is complete and payment has successfully processed, your order immediately enters our system. Within (2-3 business days), our amazing processing team will hand pack your order and get it ready for shipment. Once it’s all packed up and ready to go, your order will be sent to you via (UPS).
Standard shipping is generally the default and will be automatically selected as your shipping method unless you select a different option before completing your purchase. You’ll have the option to choose between (standard, 2-day, and overnight).
ALL orders over ($50): FREE standard/ground shipping.
If you select overnight shipping, orders placed by (1pm) will ship out the same day. Orders placed after (1pm) will be shipped out the following business day. Both processing times and carrier delivery estimates are in business days and do not include weekends or major holidays.
For custom-made items, please allow (7-10) business days to complete your order before it is shipped out.
If you need your order by a specific date, please contact us! Our team is always ready to assist in helping you decide which shipping option is best for you.
Please understand that we cannot be held responsible for packages that show they were delivered by the carrier but cannot be located at your residence. Please contact your local (UPS) store to investigate the situation if this occurs. In the event that a package is undeliverable and returned to us, we will contact you immediately to determine the correct address, but please note that you will be responsible for the additional shipping charges.
Your address must be verified in our system before we can ship it. To prevent delays, be sure to double check your address and street designations before completing your order (i.e., NW/NE/SW/SE, apartment number, etc). If the address does not authenticate in our system, we will contact you within (2-3 business days) for the correct address; please be aware that this will delay your shipment.
Due to the high influx of orders received during peak times, orders may experience delays in processing. Please allow us (4-5) business days to process your order during these times. Carriers may experience delays in delivery during peak shipping periods.
Once your order has been shipped, you will receive an email notification containing your tracking information. Please allow 1-4 business days for your tracking information to update. If the shipment seems to be taking longer than it reasonably should, please contact your local (UPS) regarding your order.
At this time, we unfortunately cannot ship internationally! We apologize for any inconvenience.
MODIFYING COMPLETED ORDERS:
In an effort to get your order to you as fast as we can, we cannot guarantee that completed orders can be modified. Please contact us if you’d like to modify it!
Our team is ready to assist with any additional questions you may have regarding shipment! Please contact us at Cocoanneboutique@gmail.com with any further questions.
Coco Anne’s biggest goal is to serve our customers well and do everything we can to make sure you’re fully satisfied with your order.
Our greatest goal is to serve our amazing customers well and do everything we can to make sure you’re happy with your order. So, we’ve worked hard to come up with a hassle-free, no-headache returns system!
HOW TO START A RETURN
- Read our Return Policy below and make sure your item is eligible for return.
- Send us an email at Cocoanneboutique@gmail.com within 3 DAYS of receiving your order with your order number, email address, the reason for your return, and a photo of the item. We’ll send you a shipping label and return slip.
- Print a copy of your return slip and enclose it inside the package.
- Affix the shipping label to the outside of the box and drop it off at your local UPS/USPS hub.
- We’ll process your return and issue your store credit within (5-7) business days!
- Please note that we cannot issue refunds for returned items. Items can only be returned for store credit. However, we will happily cover the cost of return shipping!
- The following items are FINAL SALE and cannot be returned to us: monogrammed items, custom items, graphic tees, holiday items, swimsuits, jewelry, sunglasses, leggings, hats, scarves, final sale/clearance items, any items discounted greater than 25% by coupon code
- Original shipping is non-refundable unless we made an error
- All returned items MUST have the original tags still on them. Returned items MUST be unworn and unwashed; any stains, spills, or odors (including deodorant, pet hairs, cigarette smoke, makeup, perfume, etc) will deem the item ineligible for return and we will send the item back to you (subject to additional shipping charges).
- Shoes must be returned in the original shoebox, and packed into an additional box for protection. Please do not place labels on the original shoebox. We cannot accept a shoe return otherwise.
- Returns must be received by our warehouse within (30) days of delivery to you. Please consider transit times when choosing your carrier and shipping method – we recommend allowing 5-10 days.
- Coco Anne cannot be responsible for damages caused by incorrect sizing or improper care and handling.
Please allow (4-5) business days to process your return once we receive it. Once we process a refund, please allow (7-10) business days for us to send your store credit to you via email.
Due to limited quantities, we do not offer formal exchanges; if you’d like to exchange for size, we recommend purchasing the correct size then returning the incorrect size. You may also use your store credit to purchase the correct size once we receive your return; however, we cannot guarantee that the correct size will still be available in this timeframe.
Your store credit will be sent to you via email as a code to use on your next purchase. Please be aware that we cannot retroactively apply store credit to a completed order; in other words, if you place an order and do not use your credit, we cannot go back and apply it to the order. Please contact us if you’re experiencing any issues with your store credit!